Frequently Asked Questions

Orders are processed within 1–3 business days. Delivery times depend on your location:

United States: 5–15 business days
Canada: 7–18 business days
Europe / UK: 10–20 business days
Australia / NZ: 10–22 business days
Rest of World: 12–25 business days

For full details, visit our Shipping Info page.

Yes! We offer free shipping on all orders over $50. For orders under $50, a flat-rate shipping fee applies based on your region.

Yes, we ship worldwide! Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package through the carrier's website. Please allow 24–48 hours for tracking information to update.

No! All of our kits are designed to be assembled without any additional tools or glue. Everything you need is included in the box. Some builders like to use a small pair of tweezers for tiny pieces, but it's completely optional.

Build time varies by kit complexity. Simpler 3D wood puzzles can take 2–4 hours, while detailed book nooks and miniature dollhouses can take 10–30+ hours spread across multiple sessions. Each product page includes an estimated build time to help you choose.

Absolutely! We carry kits across a range of difficulty levels. Look for the difficulty rating on each product page — kits rated 1–2 dots are perfect for first-time builders. Our 3D wood puzzles are a great starting point if you're new to model building.

Our kits are designed for adults and teens aged 14+. They contain small parts and require patience and fine motor skills. Younger builders can enjoy them with adult supervision.

Yes! Most of our book nook and miniature dollhouse kits include LED lights that bring the scene to life. The lights are battery-powered (batteries not included) and are easy to install as part of the build process.

Unopened kits can be returned within 30 days of delivery for a full refund. Damaged or defective items will be replaced free of charge — just send us a photo. Return shipping costs are the responsibility of the customer unless the item arrived defective.

We're sorry about that! Please contact us with your order number and a description of the missing piece. We'll do our best to get a replacement to you as quickly as possible.

We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.